Monday, December 8, 2008
Friday, December 5, 2008
It's unfortunate that most companies seem to wait until the plaster falls. Imagine how strong our economy would be if companies got serious about their processes before the roof started to leak...
Friday, October 24, 2008
She sent a message to me today via a coworker who's son goes to the same school. She said to say hi and to have a good day.
Is it amazing that a six year old understands the power of making a connection? Or have we (as adults) just forgotten how?
A blog is about making a connection. If it wasn't, it would be a diary.
I absolutely want to make a connection... I want to share my ideas, to learn from others, and then to grow those ideas.
So, in the spirit of my very wise six year old niece... Hi. I hope you have a good day.
Sunday, October 19, 2008
Last week I was invited to participate in 2 different surveys. One from my employer and one from a web community.
The employer survey went like this:
- An enterprise email from the Behavior Improvement Team (sic) promising it will only take 20 minutes and is anonymous.
- 29 questions, of which 25 are required.
- When you put the first 5 questions together, you can figure out who the responder is.
- A follow-up enterprise email stating that it really is anonymous.
Q1: How likely are you to attend and event in Milwaukee?
A: 1 (unlikely) to 10 (very likely)
Q2: What is the reason for your answer?
A: a text box where I can enter my reason how ever I choose.
So what's the point of highlighting these two surveys?
The web community survey made me feel as if a real person was reading the responses. Then this real person would actually use these responses to determine if the event was good as stated, or needed to be modified. Also whether Milwaukee is a good choice of location. Two thoughtful answers from one question for less than 2 minutes of interruption from it's constituents.
My employer's survey, felt more like bait and switch. True, employee satisfaction is meatier than a one-time event, but... (1) a Behavior Improvement Team feels like something you would encounter in a Corrections Facility, (2) multiple promises of anonymity makes me feel they don't mean it, (3) previous similar activities resulted in no action.
Wouldn't it have been better for the employer to actually observe their constituents, make changes accordingly, and lead with action not words? This builds trust. Then they could use the survey tool for one topic such as "Do you know how you fit into the company mission?"
I don't think organizations want to intentionally irritate or insult their constituents.
Saturday, October 18, 2008
Wednesday, October 15, 2008
Tuesday, October 14, 2008
She was not the first from this campaign, nor will she be the last. I politely told her that I had made a decision, would not share it with her and that I intended to vote on actual election day.
After she left I began to wonder why there is so much focus on the Presidential election. Why not more attention for the 4 of 5 congressional seats that are up for election? What about the several judges, district attorney and bonds we are also voting for this year? Why is it that we only seem to care about the President?
Of course, if my canvasser had been paying attention, she would have noticed the yard sign we put up in support of her candidate less than 2 hours before she came by.
Friday, October 10, 2008
Thursday, October 9, 2008
- Financial Systems
- Disease and Illness
But really, the world is an amazing and wonderful place.
- Babies being born
- People helping people
- The sun coming up every single day.
I love our planet and I love my life. I have no idea what tomorrow (or even today) will bring, but I do know it will be an adventure.
Wednesday, October 8, 2008
So, no problem on the length and my hair is very healthy. The problem comes when we get to color and chemical treatments. I'm close to the minimum 5% grey. Therefore I color my hair, which makes my potential donation unacceptable to most agencies.
I am excited about this discovery and I feel very good about being able to make a donation that will go to a good cause. As for my sister-in-law, she found a couple of very good synthetic wigs.
Monday, October 6, 2008
I have a short list I start with because they consistently do a few simple things:
1. They acknowledge my order
2. They tell me when they plan to ship it
3. They tell they did ship it
4. It arrives when they said it would
And for two of my favorites:
5. A real person contacts me after it arrived to say Thank You and ensure it did indeed arrive as expected
Truly great customer service is a treat.
A huge Thank You to Southwest Airlines, DermStore, Wild Fibers Magazine and Light Livestock Equipment.
Saturday, October 4, 2008
After the shearing was done and we were cleaning up, I heard the ranch owner yell, "nose and toes."
I thought, "What in the world is she talking about? She must be talking to someone else."
Then I heard her yell "Kathryn! We're having a baby!"
I immediately abandoned my partially cleaned up mess and ran outside to see an alpaca in the process of being born. This was the first birth I have been privileged enough to witness.
She is beautiful and as far as I know still un-named.
Today was a great day.
Friday, October 3, 2008
Aspiring Ranch Owner and Operator
Really Good Cooker of Food
Business Process Designer
Seth Godin Groupie
Most of all: Loving Wife to my Perfect Soul-Mate
But, I still don't know what to put in the "about me" section.
Then today, while in conversation with a friiiend, something struck a chord. It doesn’t have to be cohesive. It just has to be honest. It just has to be me.
So here it is. Kathryn's Brain: the (mostly random) thoughts, ideas and musings of Kathryn Ray. I hope you like it.